LLM UX for SaaS

Redesigning enterprise UX with embedded copilots to drive 3x user adoption

Executive Summary

A SaaS platform serving mid-market enterprises wanted to reinvent its user experience using AI. Revito Labs embedded LLM-based copilots within the product, streamlining navigation and workflows. Within 90 days, the client saw a 3x increase in user adoption and a 50% drop in support queries.

Challenge

Fragmented UX leading to poor product discoverability
High support ticket volume for basic usage questions
Lack of contextual help for different user roles
Low feature adoption despite powerful capabilities

Solution

1. UX Research & Flow Redesign

Audited over 30 key workflows across user personas
Consolidated navigation paths and improved task flows

2. Embedded LLM Copilots

Role-specific copilots: Admin, Creator, Viewer
Built on GPT APIs with product-specific fine-tuning

3. In-Product Natural Language Interface

“How do I add a teammate?” → guided action
Semantic search for help docs and reports

4. AI-Powered Support & Automation

Context-aware help injected into UI dynamically
LLM-generated onboarding tours and tooltips

Results

Impact Area	Outcome
User Adoption	3x growth in daily active users in 60 days
Support Load	50% reduction in onboarding-related tickets
Feature Discoverability	Doubled usage of advanced product features
Time to Value	First value touchpoint reduced from 12 min to 3 min
Net Promoter Score (NPS)	Increased by +28 points post-redesign

Technologies Used

React.js · Tailwind CSS · Node.js · OpenAI GPT-4 APIs · TypeScript · MongoDB · Segment · Amplitude · AWS Lambda · Figma · Pinecone · Prompt Engineering

Business Takeaway

The LLM-powered UX overhaul not only boosted user productivity but also became a key differentiator in the client's product demos and sales cycles. It played a central role in winning two enterprise clients and improving retention by delivering intuitive, AI-first experiences.